FAQ's

1. What payment methods do you accept? We accept payments via Cash on Delivery (COD) and Bank Transfer within Pakistan.

2. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our carrier's website to monitor the status of your shipment.

3. How long will it take to receive my order? Our standard shipping time is 7 to 10 working days from the date of order confirmation. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

4. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping prices for international orders will be provided by our team. Please note that customs fees, duties, and taxes may apply for international shipments and are the responsibility of the customer.

5. Can I cancel or modify my order after it has been placed? If you need to cancel or modify your order, please contact our customer support as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once the order has been shipped, we are unable to make changes.

6. How do I contact customer support? You can reach our customer support team via email at info@sefpaksitan.com or by phone at +92 328 1848733. We are available [hours/days of operation] to assist you with any questions or concerns.

7. What should I do if I receive a damaged or defective product? If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a return or exchange and cover the return shipping costs.

8. How do I care for my SEF garments? Each SEF garment comes with specific care instructions on the label. We recommend following these instructions to ensure the longevity and quality of your piece. If you have any additional questions about garment care, please feel free to contact us.

 

If you have any other questions that aren’t covered here, please feel free to reach out to us. We’re here to help!